Privacy Policy

Last Updated: 9/28/2024

MarketChatter.io LLC (“MarketChatter,” “we,” “our,” and/or “us”) values the privacy of individuals who use our applications, including any mobile applications, websites (including [marketchatter.io]), or services that link to this Privacy Policy (collectively, our “Services”). This Privacy Policy (the “Privacy Policy”) explains how we collect, use, and share information from users of our Services (“Users”). As used in this Privacy Policy, “Personal Information” means any information relating to an identified or identifiable individual. By using our Services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. Beyond the Privacy Policy, your use of our Services is also subject to our Terms of Service.

Information We Collect

We may collect various information from or about you or your devices from different sources. If certain information is necessary for our services or legally required, its absence may limit service availability.

A. Information You Provide

• Registration and Profile: Personal information such as email addresses collected during account sign-up or service registration.

• Communications: Additional information obtained when you contact us, including your name, contact details, and message contents.

• Payment Information: Processed by third-party payment processors; we do not store your payment details.

B. Information Collected Automatically

• Location Information: When you use our Services, we may infer your general location information (for example, your IP address may indicate your general geographic region).

• Device Information: We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, and device identifiers (including unique device identifiers and MAC addresses).

• Usage Information: To help us understand how you use our Services and to improve them, we automatically receive information about your interactions with our Services, such as the pages or other content you view, the searches you conduct, telemetry data, and the dates and times of your visits.

• Analytics Partners: We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google’s practices by going to Google Privacy & Terms and opt out of them by downloading the Google Analytics Opt-out Browser Add-on.

• Information from Cookies and Similar Technologies: We and our third-party partners may collect Personal Information using cookies, which are small files of letters and numbers stored on your browser or the hard drive of your computer. They contain information transferred to your computer’s hard drive. We and our third-party partners may also use pixel tags and web beacons on our Services. These are tiny graphic images placed on web pages or in our emails that allow us to determine whether you have performed a specific action. We use cookies, beacons, invisible tags, and similar technologies (collectively “Cookies”) to collect information about your browsing activities and to distinguish you from other users of our Services. This aids your experience when you use our Services and allows us to improve the functionality of our Services. Cookies can be used for performance management (i.e., collecting information on how our Services are being used for analytics purposes). They can also be used for functionality management, enabling us to make your visit more efficient by, for example, remembering language preferences, passwords, and log-in details. Below is an overview of the types of Cookies we and third parties may use to collect Personal Information:

  • Analytical or Performance Cookies: We use Cookies for website analytics purposes to operate, maintain, and improve our Services. We may use our own analytics Cookies or use third-party analytics providers such as Google Analytics. Google uses the data collected to track and monitor the use of our Services. For more information on Google's privacy practices, please visit Google Privacy Terms. We also encourage you to review Google's policy for safeguarding your data at Google Analytics Data Safeguarding. These providers may also collect information about your use of other websites, apps, and online resources. We also use the following analytical or performance Cookies:

    • Google Analytics ID: To store and count page views. Retention: 1 day.

  • Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Note that if you delete or choose not to accept cookies from our Services, you may not be able to utilize all features of our Services to their fullest potential. More information about your rights and choices and how to block certain Cookies can be found in the section Your Rights and Choices below.

C. Payment Processing

When you make purchases through our Services, your payment is processed by a third-party payment processor such as Stripe or Checkout.com (“Payment Processor”). This Payment Processor may collect Payment Information and other Personal Information from you, including your name, email address, and billing address. The use of your Personal Information by the Payment Processor is governed by its terms and conditions and privacy policy, and Personal Information we receive about you from our Payment Processor is governed by this Privacy Policy.

D. Information We Receive from Third Parties

• Information From Third-Party Services: If you choose to link our Services to a third-party account, such as Discord or Twitter, we may receive Personal Information about you, including your profile information, photo, and your use of the third-party account. If you wish to limit the information available to us, you should visit the privacy settings of your third-party accounts to learn about your options.

• Other Third Parties: We may receive additional information about you, such as demographic data, from third parties such as data or marketing partners and combine it with other information we have about you.

How We Use the Information We Collect

We use the Personal Information we collect:

• To provide, maintain, improve, and enhance our Services;

• To personalize your experience on our Services, such as by providing tailored content;

• To understand and analyze how you use our Services and develop new products, services, features, and functionalities;

• To communicate with you, provide updates and other information relating to our Services, respond to comments and questions, and provide customer support;

• To send you SMS messages and push notifications;

• For marketing and advertising purposes, such as developing and providing promotional and advertising materials that may be relevant, valuable, or of interest to you;

• In de-identified and aggregated form for any lawful purpose;

• To facilitate transactions and payments;

• To find and prevent fraud, and respond to trust and safety issues that may arise;

• For compliance purposes, including enforcing our Terms of Service or other legal rights, or as required by applicable laws and regulations or requested by any judicial process or governmental agency; and

• For other purposes for which we provide specific notice at the time the Personal Information is collected.

Legal Bases For Processing European Information

If you are located in the European Economic Area or the United Kingdom (collectively, “Europe”), we only process your Personal Information when we have a valid legal basis to do so, including as set forth below.

• Consent: We may process your Personal Information where you have consented to certain processing of your Personal Information. For example, we may process your Personal Information to send you marketing communications or to use Cookies where you have consented to such use.

• Contractual Necessity: We may process your Personal Information where required to provide you with our Services. For example, we may need to process your Personal Information to respond to your inquiries or requests.

• Compliance with a Legal Obligation: We may process your Personal Information where we have a legal obligation to do so. For example, we may process your Personal Information to comply with tax, labor, and accounting obligations.

• Legitimate Interests: We may process your Personal Information where we or a third party have a legitimate interest in processing your Personal Information. Specifically, we have a legitimate interest in using your Personal Information for product development and internal analytics purposes, and otherwise to improve the safety, security, and performance of our Services. We only rely on our or a third party’s legitimate interests to process your Personal Information when these interests are not overridden by your rights and interests.

How We Share the Information We Collect

We do not share or otherwise disclose the Personal Information we collect from you except as described below or otherwise disclosed to you at the time of the collection.

• Partners and Affiliates: We may share any information with our partners, corporate affiliates, parents, or subsidiaries for any purpose described in this Privacy Policy.

• Vendors and Service Providers: We may share any information we receive with vendors and service providers retained in connection with the provision of our Services.

• Marketing: We do not rent, sell, or share information about you with non-affiliated companies for their direct marketing purposes unless we have your permission.

• Analytics Partners: We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google’s practices by going to Google Privacy & Terms and opt out of them by downloading the Google Analytics Opt-out Browser Add-on.

• As Required by Law and Similar Disclosures: We may access, preserve, and disclose your Personal Information if we believe doing so is required or appropriate to: (i) comply with law enforcement requests and legal process, such as a court order or subpoena; (ii) respond to your requests; or (iii) protect your, our, or others’ rights, property, or safety. This includes responding to requests and legal processes from jurisdictions outside of your country where we have a good faith belief that the response is required by law in that jurisdiction.

• Business Transfers: We may disclose or transfer any information we receive from you in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Security

We take reasonable measures to protect your Personal Information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your Personal Information, we cannot guarantee its absolute security.

International Transfers

Personal Information collected by us may be transferred to and stored in locations outside your jurisdiction, including the United States. Your Personal Information may be subject to different legal standards in those other jurisdictions and may be accessed by law enforcement and other authorities in those jurisdictions. By using our Services or otherwise providing your Personal Information to us, you consent to the transfer of your Personal Information to our facilities and to those third parties with whom we share it as described in this Privacy Policy.

Data Retention

We may retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected or as required or permitted by applicable laws and regulations.

Children’s Privacy

Our Services are not directed to children under the age of 18. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us using the information provided below. If we become aware that we have collected Personal Information from children under the age of 18 without verified parental consent, we will take steps to delete such information.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access: Request access to the Personal Information we hold about you.

• Rectification: Request that we correct or update your Personal Information if it is inaccurate or incomplete.

• Erasure: Request that we delete or remove your Personal Information where there is no compelling reason for us to continue processing it.

• Objection: Object to our processing of your Personal Information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.

• Restriction: Request the restriction of processing of your Personal Information in certain circumstances.

• Data Portability: Request the transfer of your Personal Information to another organization or directly to you, in certain circumstances.

• Withdraw Consent: Withdraw any consent you have given to us for processing your Personal Information.

To exercise these rights, please contact us using the information provided below.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

MarketChatter.io LLC
Email: [email protected]